Teller Capture Solutions

Teller_windowFinancial institutions have realized the benefits of image-based distributed capture through a variety of acquisition channels including teller, branch and remote deposit. While each methodology presents a different set of opportunities, Atris Technology delivers an efficient banking experience for the end user, regardless of touch-point.

 

FlexTeller21 – front counter capture.

FlexTeller21 is an extension of traditional teller transaction processing with the additional benefit of capturing document images at the moment of presentment. Image-enabled tellers verify transaction balancing using powerful amount recognition software to pre-fill teller input fields and keep teller lines moving. Internal documents such as cash slips or general ledger forms are inserted “virtually” into the imaged transaction, eliminating unnecessary document costs and handling.

Key Benefits include:

  • Teller capture can process transactions with fewer keystrokes
  • Customers are ensured their deposits are accurate
  • Costs for internal cash slips and bank forms can be slashed
  • Support for large volume depositors keep teller lines moving
  • Resources dedicated to back counter scanning can be reallocated
  • Data processing personnel can focus on more complex tasks

FlexTeller21 supports a variety of check scanner models to ensure transactions are completed according to targeted processing times. Extremely large deposits can be deferred for later recall, including the opportunity to distribute deferred scanning to adjoining teller windows and eliminate the costs associated with additional back counter hardware.

Financial institutions attempting to proof teller transactions at the back counter – or centrally – remain at a significant disadvantage. FlexTeller21 eliminates duplicate document handling, costly deposit correction notices, and the waste of additional resources allocated to traditional POD processing. FlexTeller21 inserts balanced transactions into the data stream like any other distributed capture system using the standard x9.37 format, supported by all major check image vendors.

Unlike other image-enabled teller capture systems, FlexTeller21 remains true to the needs of tellers to limit training demands placed on personnel. Transactions are processed with a minimum of complexity and document scanning remains a background process unless bank-defined rules require teller interaction. With a history of software designed to accurately anticipate teller workflow, FlexTeller21 completes transactions quickly, efficiently, and with the accuracy necessary to deliver distributed capture to financial institutions of any size.

 

Virtual back counter.

Unique to FlexTeller21 is a “virtual” back counter, allowing teller line personnel to collect images at their own window on behalf of a nearby teller. In this environment, no additional hardware is required and current resources for teller capture are more effectively utilized. Virtual back counter capture is available with all FlexTeller21 deployments.

 

Physical back counter capture.

Financial institutions may rely on back counter deployments to serve a variety of processing goals. Variances in per-deposit item volumes, personnel expectations, or front counter and back counter blended solutions are all part of the considerations for effective distributed capture deployments.

Branch scanning provided by Atris Technology makes image capture simple, fast and accurate. Large batches of scanned items are automatically sorted into their separate transactions and color-coded according to the action item required. In addition to ease of use, optional scanner speeds ensure the right balance between throughput and processing volume is met.

 

Additional Integration.

Unlike stand-alone solutions deployed by item processing vendors, Atris Technology has the unique ability to integrate traditionally processed FlexTeller transactions with back counter image capture. This integration provides validation that all items have been accounted for at the time of capture and balance back to the original teller transaction. This immediate verification eliminates error corrections identified by other departments and ensures all items are accounted for at the time of scanning.

Atris Technology’s back counter solutions can also support overflow from front counter processing with FlexTeller21 deployments. This ensures every transaction is completed within acceptable customer wait times while limiting hardware costs and is most effective when per-item deposit counts have large variances.

 
 

Download the FlexTeller21 product sheet.
Download the FlexTeller product sheet.

 
 

FlexTeller Overview
Integrated Benefits
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