FlexIVR provides financial institutions a cost-effective access method for routine customer inquiry and transaction processing. By automating balance inquiries, transaction history and account transfers, bank personnel can focus on more complex customer service tasks.
In addition to standardized inquiry capabilities, financial institutions can perform customization unique to their operations, including specialized bank information and localized voice recording options, further enhancing the customer service experience.
Key benefits of FlexIVR include:
- Increase employee productivity
- Streamline telephone calls for customers
- Market products and service to callers
- Increase account privacy
- Improve customer service
- Generate fee income
- Caller ID security tracking